Privacy Policy

Vippers Privacy Policy

Updated on: December 19, 2025

Vippers ("we," "us," or "our") is a company dedicated to luxury experiences, with an emphasis on premium transfer services in São Paulo and Rio de Janeiro. We provide highly trained bilingual chauffeurs, operating a fleet of armored BMW vehicles equipped with advanced technology, superior comfort, and hybrid options for sustainability. We prioritize the privacy and data security of our clients, users, and visitors ("you" or "your"). This Privacy Policy details how we collect, use, share, and protect your personal data, in alignment with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018) and other applicable Brazilian regulations.

By accessing our website, Instagram (@govippers), WhatsApp, or other channels, you accept the practices described herein. If you disagree, we request that you do not use our services.

1. Introduction and Legal Basis

We are the controller of your personal data, deciding on its processing. Our main address is in São Paulo, with operations in Rio de Janeiro. Contact us via WhatsApp: +55 11 2780-0880.

Personal data includes any information that identifies or can identify an individual, such as name, location, or payment details. We process data based on legal grounds such as: consent, execution of contracts (e.g., transfer bookings), legal obligations, legitimate interests (e.g., service improvement and fraud prevention), or protection of life.

If we process data for new purposes, we evaluate compatibility with the original purpose, considering the context, nature of the data, and safeguards for its protection.

2. Personal Data We Collect

We collect only the data essential to deliver our luxury services, such as transfers with armored vehicles and professional chauffeurs.

a) Data Provided Directly by You

Identity and contact: First name, last name, email, phone number, CPF (for billing), address, or booking preferences.
Booking details: Pick-up/drop-off locations, times, type of service (e.g., airport, events like The Look of the Year or tennis matches), and special instructions (e.g., sustainability accommodations).
Payments: Card data (number, expiration date; CVV used only for validation and not stored), and bank accounts for refunds.
Feedback and interactions: Reviews, comments, or messages via WhatsApp, Instagram, or the website.
Personalization data: Demographic preferences or specific needs (e.g., corporate or executive services).

b) Data Collected Automatically

Usage and technical data: IP address, browser type, device (ID, operating system), and browsing history on the site.
Location: Geographical position (via GPS or IP) to optimize routes, estimate times (e.g., 55-60 minutes from GRU to hotels in SP), and ensure real-time security—collected only with your permission.
Marketing and preferences: Survey responses and interactions with advertisements or communications.

c) Third-Party or Automated Data

From partners: Information from hotels, agencies, or companies for coordinated bookings (e.g., name and contact).
Biometric or sensitive data: Used for identity verification or fraud prevention, with explicit consent (e.g., in corporate accounts or disputes).
Technology-based: Via cookies or logs for usage analysis (see cookies section).
We do not process data from minors without parental or guardian consent.

3. How We Use Your Data

We use data to provide premium and secure experiences:

Service Delivery: Process bookings, coordinate with chauffeurs, calculate routes, manage payments, and send confirmations.
Support and Communication: Respond to inquiries, provide assistance via chat or voice (without directly revealing phone numbers), and resolve disputes.
Personalization: Tailor services to your preferences (e.g., hybrid vehicles or ultra-fast WiFi).
Marketing: Send offers, newsletters about events, or promotions (with an opt-out option). We use data for relevant advertising.
Security and Fraud: Monitor trips, verify identities, and detect suspicious activities using automation.
Analysis and Improvements: Generate anonymous insights to optimize the fleet, operations, and sustainability.
Legal Compliance: Meet audits, tax, or regulatory obligations.

We retain data for the necessary period (e.g., 5-7 years for legal or fraud purposes), after which it is deleted or anonymized.

4. Cookies and Similar Technologies

We use cookies to enhance your website experience:

Essential: For basic functionalities like bookings.
Analytical: To measure usage and performance (e.g., via tools like Google Analytics).
Marketing: To personalize content and ads. You can manage preferences in your browser. Consult our separate cookie statement for more details.

5. Data Sharing

We share data in a limited and secure manner:

With chauffeurs: Name, pick-up/drop-off locations, and instructions (masking contact info for privacy).
With providers: Payment processors, secure cloud services, identity verifiers, or insurers.
In corporate accounts: Trip details shared with the account owner.
With authorities: For legal obligations, emergencies, or investigations.
In business transfers: During mergers, with guarantees of continued protection.
We do not sell data. International transfers use LGPD mechanisms, such as standard contractual clauses.

6. Security and Storage

We implement robust measures to protect data:

Encryption, access controls, and audits.
Intrusion monitoring and staff training.
In vehicles: Features such as secure recordings (retained for up to 7 days, or longer in case of incidents). We notify of breaches as per LGPD requirements. We retain data as necessary for records, legal defense, or claims.

7. International Transfers

Data may be processed outside Brazil (e.g., cloud servers). We ensure protection via contracts aligned with the LGPD.

8. Your Rights

Under the LGPD, you may:

Access, correct, or delete data.
Request portability or restrict processing.
Revoke consent or object to uses based on legitimate interests.
File a complaint with the ANPD (National Data Protection Authority). To exercise your rights or opt-out of marketing, please contact us. We will respond within 15 days following identity verification.

9. Changes to the Policy

We will update this policy as necessary, notifying you via the website or other channels. Continued use implies acceptance.

10. Contact and Data Protection Officer (DPO)

For questions, contact our Data Protection Officer:

WhatsApp: +55 11 2780-0880
Address: R. Bruxelas, 188 - Sumaré, São Paulo - SP, 01259-020, Brazil